Product-related Questions

Yes, all of our roses are real roses that have been preserved carefully and therefore can last for years.

We offer our Arrangements in a single-color design. In addition, we can also create multicolored and personalized designs and can integrate beautiful patterns, letters, and symbols with our roses available in an extensive color palette. Please send your request to

The exact dimensions and quantities can be found in the product information under each item.

For detailed care instructions please view our page "Roses and Care".


For shipments within the USA or Canada we charge $9.95 (including VAT) per order. Unless otherwise stated in the description, the item will be delivered within 3 – 4 business days after order confirmation and receipt of payment. Please find more information on our page "Payment and Shipping".

We ship all orders with DHL Express.

Unfortunately you can not schedule the delivery. You will receive an email update from the shipping company about a time window when the messenger is expected to deliver. In addition, you can track the package online.

You can agree to a signature release authorization with the shipping company.

To view the list of the countries we ship to, please visit our page "Payment and Shipping".

Questions regarding our Online Shop

1. Choose your desired box shape, color, size, and design.
2. Add the product to your shopping cart.
3. If you do not wish to add any further arrangements to your shopping cart, go to the checkout section and follow the given instructions.
4. Add a greeting card if you wish to include a personal note or leave it blank.
5. Specify your shipping and invoice data and choose your payment method.
6. Finally, confirm your purchase.

An automated order confirmation will be sent to your registered email address within a few minutes. If you have not received an email from us, please check your spam folder.
Once we have sent you order, you will receive a shipping confirmation email including the tracking number and invoice.
If you have any further questions regarding the ordering process, please do not hesitate to contact us directly at

When your order is ready to be shipped, you will receive a shipment confirmation email that will contain shipment details and your tracking number.

Simply enter the desired delivery address in the check-out process. We will ship your order to this address while you receive the invoice yourself.

Questions regarding Payment

You have the following payment options: credit card, PayPal, and bank transfer.

From a technical perspective, data is transported via an encrypted SSL data cable. SSL (Secure Socket Layer) designates an encryption technology and exchange protocol that is used both by the sender and the recipient for encrypted data transport. This technology facilitates the encrypted exchange of data between a PC and an Internet server, with the transferred information being inaccessible to third parties and communicated in a manner that cannot be "overheard" by others. The result is a secure communication connection. We secure our website and other systems trough technical and administrative protection against loss, deletion, access, alteration or dissemination of your data by unauthorized persons.As for refunds your personal data is also not fully accessible.